Best IPTV UK ("we", "us", "our") operates the website bestiptvuk.pro and provides an IPTV subscription service (the "Service") for users in the United Kingdom and across Europe. We take the protection of your personal data and your right to privacy extremely seriously.
This Privacy Policy describes the data we collect, why and how we use it, who we share it with, and the rights you can exercise at any time. It is drafted in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1Introduction
The data controller for your data under the Service is Best IPTV UK, contactable at support@bestiptvuk.pro.
By using the Service, you accept the terms set out in this policy. If you disagree, please do not use the Service.
2Data we collect
We only collect data strictly necessary to deliver the Service. No data is sold or shared with third parties for commercial purposes.
Email address, WhatsApp number, name or alias provided at checkout.
No bank data is stored. Transactions are handled exclusively by our partners (Card, PayPal, Revolut, bank transfer).
IP address, device type, browser, system version, session identifiers.
Date and length of IPTV code activation, chosen plan, number of connections.
Messages exchanged with support (WhatsApp, email), history of support requests.
Session identifiers and user preferences (language, currency) — detailed in our Cookies Policy.
3Purposes of processing
Your data is used exclusively for the following purposes:
- Service delivery — activating your IPTV subscription, sending your access code, renewals.
- Billing and accounting — issuing receipts and meeting tax and accounting obligations.
- Technical support — answering questions and resolving issues via WhatsApp and email.
- Security and fraud prevention — detecting fraud attempts, unauthorised account sharing and Service abuse.
- Service improvement — anonymous statistical analysis of usage to optimise streaming stability and quality.
- Service communications — important information about your subscription (renewal, scheduled maintenance, policy updates).
4Legal basis for processing (UK GDPR)
In line with Article 6 of the UK GDPR, every processing activity is based on a specific legal ground:
Performance of your subscription (activation, code delivery, support).
Retention of invoices and accounting data for 6 years (HMRC requirement).
Service security, fraud prevention, technical improvement.
Non-essential cookies and marketing communications (revocable at any time).
5Retention period
We keep your data only as long as necessary for each purpose:
- Account data: for the full duration of your subscription, then 3 years after your last login.
- Invoices and accounting data: 6 years (legal obligation, HMRC).
- Support correspondence: 3 years after the last interaction.
- Technical logs (IP address, sessions): 12 months maximum.
- Technical cookies: 13 months maximum (ICO recommendation).
Once these periods expire, your data is deleted or irreversibly anonymised.
6Sharing of data
Your data is never sold or transferred to third parties for commercial purposes. It is only shared with a small group of processors required to operate the Service:
PayPal, Stripe, Revolut, partner banks — transaction data only.
UK and European servers with full UK GDPR safeguards.
WhatsApp Business, transactional email providers.
Only on a formal court order or legal obligation.
7Transfers outside the UK
Our primary servers sit in the United Kingdom and the European Union. Some of our processors (PayPal, WhatsApp) may occasionally process data in the United States or elsewhere. Where this happens, those transfers are framed by the UK International Data Transfer Agreement and/or equivalent certifications providing a level of protection consistent with UK GDPR.
8Cookies and trackers
We use a limited number of cookies, in two categories:
- Strictly necessary cookies — essential for the site to function (session, basket, preferences). No consent required.
- Anonymous audience-measurement cookies — used to analyse aggregate traffic without identifying visitors.
We use no advertising or profiling cookies. For more detail, see our Cookies Policy.
9Data security
We put appropriate technical and organisational measures in place to protect your data:
- End-to-end SSL/TLS encryption for all site communications.
- 100% secure payments via 3D Secure and PCI-DSS-certified processors.
- No bank data stored on our servers.
- Restricted access to personal data, limited to authorised staff.
- Encrypted backups and business continuity plans.
- Continuous server monitoring to detect intrusions.
In the event of a data breach posing a risk to your rights, we will notify the ICO (Information Commissioner's Office) within 72 hours and inform you without delay, in line with Article 33 of the UK GDPR.
10Your UK GDPR rights
You have the following rights over your personal data at any time:
Obtain a copy of the data we hold about you.
Correct inaccurate or incomplete information.
Delete your data ("right to be forgotten"), subject to our legal obligations.
Receive your data in a structured, readable format.
Object to certain processing (especially marketing).
Request temporary suspension of processing.
To exercise these rights, contact us at support@bestiptvuk.pro. We will respond within 30 days maximum. You also have the right to lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk.
11Protection of minors
The Service is intended exclusively for adults (18 or over). We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with data, please contact us so that we can promptly delete it.
12Changes to this policy
This policy may change to reflect legal, technical or operational changes. Any substantive change will be notified to you by email or by a clear notice on bestiptvuk.pro at least 15 days before it takes effect. The date of the last update is shown at the top of this page.
13Contact us
For any question, request to exercise your rights or complaint relating to the processing of your personal data: