Refund Policy

1Satisfaction guarantee

Best IPTV UK offers a 3-day satisfaction-or-refund guarantee on every new IPTV subscription, from the activation of your IPTV code.

If, during this first 3 days, you are not entirely satisfied with the quality of the Service, you may request a refund of your subscription, no questions asked.

2Eligibility conditions

To benefit from our refund guarantee, the following conditions must be met:

• The request must be submitted within 3 calendar days after activation of the IPTV code.
• Your account must not have been suspended for breach of our Terms of Service.
• You must not have shared, resold or commercially exploited the IPTV code.
• You must briefly describe the reason for the request (optional, for service improvement).

Important: the guarantee applies to first orders only. Renewals and additional connection upgrades are not refundable.

3Cases not eligible for refund

Certain situations are excluded from the refund guarantee:

• Requests made after the 3-day deadline from activation.
• Subscriptions whose code has been shared or resold to third parties.
• Accounts suspended for breach of Terms (fraud, exceeding connection limits).
• Issues caused by your own equipment (faulty internet connection, incompatible device).
• Technical issues with third-party broadcasters outside our control.
• Channels temporarily unavailable due to changes by the broadcaster.
• Renewals of an existing subscription (only first orders are covered).

4How to request a refund

The refund process is simple and quick:

1. Contact us within 3 days of activation by email at support@bestiptvuk.pro or via WhatsApp at +1 672 896 2707.
2. Include the following information:
   • Email used at checkout
   • Subscription ID or order number
   • Activation date
   • Original payment method
   • Reason for the request (optional)
3. Confirmation of receipt of your request within 24 hours.
4. Review of eligibility within 2-3 working days.
5. Refund initiated on the original payment method.

5Refund time by payment method

Refund time depends on the payment method used:

These times are given as a guide and may vary depending on your bank or financial institution.

6Partial refunds

In certain exceptional situations, we may offer a partial refund:

• Generalised major outage longer than 48 hours: pro-rata refund of days affected.
• Unforeseen permanent loss of channels representing a significant share of the catalogue.
• Goodwill gesture for unique situations assessed case by case.

Partial refunds are entirely discretionary and are not a contractual right.

7Statutory cancellation right

In line with the Consumer Contracts Regulations 2013, you normally have a 14-day cancellation right for distance contracts.

However, since the Service is digital content delivered immediately after payment, you expressly agree, by placing your order, to the immediate performance of the contract and acknowledge that you waive your statutory cancellation right under those Regulations once the IPTV code has been delivered.

Our 3-day satisfaction guarantee is offered as a goodwill gesture on top of your statutory rights.

8Cancellation after the 3-day guarantee

After the 3-day satisfaction guarantee, no refund is available, even on a pro-rata basis. You may, however, choose not to renew your subscription at the end of the current period.

The Service operates on a no-contract basis: there is no automatic renewal of the subscription. You decide freely whether to renew when your current plan expires.

9Changes to this policy

We may update this Refund Policy from time to time. Any substantive change will be notified to you by email or by a notice on the website at least 15 days before it takes effect. The date of the last update is shown at the top of this page.

Changes do not apply to orders already placed before they take effect.

10Contact us

For any refund request or question about this policy:

Our customer service team is available 7 days a week and will reply to your request within 24 hours maximum.